Billing, Delivery & Refund Policy

This policy explains how Malanka Limited prices, invoices, delivers, cancels and refunds its services. It forms part of our Terms of Service. You accept it when you place an order, before you pay.

01Prices and Currency

• All prices are in US dollars (USD, US$). Price ranges for each service are published on the Website.
• Before you pay, you receive a written quote with the exact price and the delivery date. That price does not change after you accept it.
• Prices exclude taxes, duties and your bank's transfer or currency-conversion charges.
• There is no minimum order.

02How to Order

• Send a request through the form on the Website or by email to info@malanka.agency.
• We reply within one business day with a written quote: scope, price and delivery date.
• You accept the quote, the Terms of Service and this policy, and we send an invoice from Malanka Limited.

03Payment

• Prepayment is the default. Different terms apply only if a service agreement sets them.
• You can pay by bank transfer to the account of Malanka Limited shown on the invoice, or by card (Visa or Mastercard) through the secure payment link on the invoice.
• We do not accept any other means of payment.
• Ongoing engagements are billed monthly, in advance, unless a service agreement says otherwise.

04Card Payments and Security

• Card details are entered only on the secure payment page of our payment provider, over an encrypted HTTPS (TLS) connection. They are sent directly to the provider.
• Malanka never sees, receives or stores your full card number or security code.
• Card payments are processed by our payment facilitator, Wise, so its name may appear on your card statement together with ours.
• The merchant is Malanka Limited, located in Hong Kong S.A.R.

05Delivery

• All our services are delivered electronically — live links, documents, reports and calls. Nothing is shipped.
• Link placements typically go live 7–14 business days after you approve the sites. You see the expected date for each site before you approve it. A placement is delivered once the link is live on the agreed site; the report shows the live URL and anchor text.
• Content, SEO audits and outreach results are delivered by the date stated in your quote, by email.
• If we see that a delivery date cannot be met, we tell you before it passes and you may choose a new date or a refund for that part of the order.

06Link Guarantee

• If a placed link is removed or altered within 6 months of publication, we restore it or provide an equivalent replacement at no charge.
• After 6 months we still contact the publisher for you at no cost, but restoration is not guaranteed.
• The guarantee does not cover links lost because your site went offline, changed its URLs without redirects, or was penalised for reasons unrelated to our work.

07Cancellations

• Before work starts: no charge, and any prepayment is refunded in full.
• During delivery: you pay for completed work and for placements already commissioned; the rest of the prepayment is refunded or credited, as you prefer.
• Ongoing engagements can end at the close of any paid month, unless a service agreement sets a notice period.
• To cancel, email info@malanka.agency with your invoice number.

08Refunds

• Work we cannot deliver: you choose a replacement, a credit towards future work or a refund.
• A link removed within the guarantee period that we cannot restore or replace: the price of that placement is refunded.
• Delivered and accepted work is non-refundable, unless a service agreement or applicable law says otherwise.
• Approved refunds are sent within 14 business days to the original payment method: card payments back to the same card, bank transfers back to the paying account. We never refund card payments in cash. Bank fees on a returned transfer may be deducted.

09Billing Questions and Disputes

Raise any question about an invoice within 30 days of its date at info@malanka.agency or +852 9290 7752. Please contact us before starting a payment dispute with your bank or card issuer — most issues are resolved directly within a few days.

10Sanctions and Restricted Use

We do not provide services to persons, companies or countries subject to sanctions of the United Nations, the United States, the European Union, the United Kingdom or Hong Kong S.A.R., and we may refuse any order we cannot lawfully deliver.